Accessibility Statement

The service

This is the online shop of Beauty Luxury, where you can browse products, request a quotation, and place an order.

Applicable requirements

The service is provided by Beauty Luxury S.r.l. and is an e-commerce service. It is subject to the accessibility requirements of Annex I, Sections III and IV, point (f), of Directive (EU) 2019/882, transposed into Italian law by Legislative Decree No. 82 of 27 May 2022. The sections below describe how the service meets those requirements.

How the site works

Every page can be used with a keyboard alone. The first link on each page skips to the main content. The element you are on is always outlined, and menus, drawers, and dialogues return you to the control that opened them when they close.

Display settings, linked at the top of every page and in the footer, change text size, text spacing, link underlining, and contrast; your choice is stored only in your browser.

Accessibility features

Perceivable

Contrast (minimum): Where text sits on a solid background, it stands out clearly enough to be read with reduced vision, at the levelWCAGrequires. Where text sits on a photograph, the high-contrast and plain views in the display settings give it a solid background.
Resize text: Text can be resized up to 200 per cent without loss of content or functionality.
Text spacing: Line, word, and letter spacing can be increased without loss of content or functionality.
Images and colour: Images that carry meaning have a text alternative, and colour is never the only way information is given.

Operable

Every function can be reached and used with a keyboard, focus follows the reading order and stays visible, nothing flashes, and moving content can be paused.

Understandable

Every page declares its language, navigation and controls stay consistent from page to page, and form fields have visible labels with errors described in words.

Robust

Interactive components expose their name, role, and state to assistive technologies.

Buying and paying

Account creation, sign-in, quotation requests, checkout, and payment meet the points above.

Product information

Where a manufacturer provides accessibility information about a product, we publish it on the product page.

Customer support

Customer service provides information about the accessibility of the service and its compatibility with assistive technologies by telephone (+39 0541 648566), by email (info@beauty-luxury.com), andby chat.

Privacy

We do not use tracking techniques that could infer a user's disability.

How conformity is maintained

We test the site againstWCAG2.1 Level AA, using clause 9 ofEN 301 549V3.2.1. We run automated checks whenever templates, components, stylesheets, or checkout change, and review the site manually at regular intervals.

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Open

Customer service clerk

To strengthen its team, we are looking for a candidate to join our Customer Service department, based in Rimini. The selected candidate will join a well-organized team focused on customer satisfaction, with an onboarding process designed to help them gradually gain autonomy in handling requests, providing support, and managing day-to-day customer relationships.

Apply

The role at a glance

1 Open positions

Full time Contract

On site Work mode

Mid level Experience

Apply

The part of the job nobody talks about

The hard part isn’t answering. It’s understanding what’s happening 400 km away.

The customer tells you the tub is "making a strange noise", or that "a code has come up on the display". You can’t see the unit. You have to get to the problem with a handful of well-aimed questions.

We build the product ourselves and pick every single component with care. So when a real answer is needed, you have it.

The role

After the sale, you are the company.

You look after customers who have already bought: phone, email and tickets in the system. You work out the problem, close it remotely when you can, and when you can’t you get a spare part or a technician moving.

No scripts. You learn the product - hot tubs, swim spas, saunas - and become the person the customer asks for.

A typical day

From the first call to a clean queue

01
Open the queue
Tickets that came in overnight, callbacks pending, spare parts that landed in the warehouse. You know where you’re starting from.
02
Ask the right questions
Model, installation date, what the display shows, what the customer has already tried. That’s how a diagnosis is made - not on a hunch.
03
Solve it remotely
Most cases close over the phone, with the product sheet in front of you and a bit of method.
04
Bring in who’s needed
A part to order or a technician to schedule. The customer always knows what’s happening and when.
05
Close it and write it up
Two lines in the ticket: what happened, what you did. Whoever picks up the call tomorrow doesn’t start from scratch.

Based in Rimini, full time in the office. No travel.

Let’s be straight

Who we’re looking for - and who we’re not

This is for you if

you stay calm on the phone even when the person on the other end isn’t
you’re quick on a computer: CRM, email, spreadsheets, searching
you like understanding how things work, technical things included
your English is good enough to email a supplier or read a spec sheet
when you say "I’ll call you back Thursday", you call back on Thursday

The specific requirements for the role - qualifications, experience, licences - are in the posting.

This isn’t for you if

you’re after a switchboard job: here you own the problem, you don’t pass it on
you get irritated when someone explains a fault badly - that’s normal, the customer isn’t a technician
you think writing the ticket note is wasted time

What we offer

What we bring to the table

Net Salary

€ 1.300 – € 1.700 per month

Contract

Subordinate employment contract, with classification and level defined based on experience and duties, in compliance with the applicable CCNL.

Support

We don’t leave you on your own on day one: you are supported throughout onboarding.

Our own product

We design, build and service what we sell. You learn a real product, not a catalogue.

Small team

Every department on the same site in Rimini. For an answer, you walk across the corridor.

Growth

Growing skills and responsibility within your own department.

The questions you’re asking yourself

Short answers

Do I need experience in the industry?

It depends on the role: the requirements are in the ad. The product itself, we teach you.

Where would I be working?

At our site in Rimini, unless the ad says otherwise.

How does starting out work?

Initial training and someone alongside you, until you can work on your own.

What does it pay?

Where a figure is published, you’ll find it in the ad. Either way, the contract follows the Italian national collective agreement (CCNL).

What’s the hiring process?

You send us your CV. If the profile fits we call you for a first interview, then we meet in person at our site.

I can’t find the role I’m looking for.

Send a speculative application: we read them all and keep them on file.