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Customer service clerk
To strengthen its team, we are looking for a candidate to join our Customer Service department, based in Rimini.
The role at a glance
The hard part isn’t answering. It’s understanding what’s happening 400 km away.
The customer tells you the tub is "making a strange noise", or that "a code has come up on the display". You can’t see the unit. You have to get to the problem with a handful of well-aimed questions.
We build the product ourselves and pick every single component with care. So when a real answer is needed, you have it.
After the sale, you are the company.
You look after customers who have already bought: phone, email and tickets in the system. You work out the problem, close it remotely when you can, and when you can’t you get a spare part or a technician moving.
No scripts. You learn the product - hot tubs, swim spas, saunas - and become the person the customer asks for.
From the first call to a clean queue
- 01
Open the queue
Tickets that came in overnight, callbacks pending, spare parts that landed in the warehouse. You know where you’re starting from.
- 02
Ask the right questions
Model, installation date, what the display shows, what the customer has already tried. That’s how a diagnosis is made - not on a hunch.
- 03
Solve it remotely
Most cases close over the phone, with the product sheet in front of you and a bit of method.
- 04
Bring in who’s needed
A part to order or a technician to schedule. The customer always knows what’s happening and when.
- 05
Close it and write it up
Two lines in the ticket: what happened, what you did. Whoever picks up the call tomorrow doesn’t start from scratch.
Based in Rimini, full time in the office. No travel.
Who we’re looking for - and who we’re not
This is for you if
- you stay calm on the phone even when the person on the other end isn’t
- you’re quick on a computer: CRM, email, spreadsheets, searching
- you like understanding how things work, technical things included
- your English is good enough to email a supplier or read a spec sheet
- when you say "I’ll call you back Thursday", you call back on Thursday
The specific requirements for the role - qualifications, experience, licences - are in the posting.
This isn’t for you if
- you’re after a switchboard job: here you own the problem, you don’t pass it on
- you get irritated when someone explains a fault badly - that’s normal, the customer isn’t a technician
- you think writing the ticket note is wasted time
What we bring to the table
Net Salary
€ 1.300 – € 1.700per month
Contract
Subordinate employment contract, with classification and level defined based on experience and duties, in compliance with the applicable CCNL.
Support
We don’t leave you on your own on day one: you are supported throughout onboarding.
Our own product
We design, build and service what we sell. You learn a real product, not a catalogue.
Small team
Every department on the same site in Rimini. For an answer, you walk across the corridor.
Growth
Growing skills and responsibility within your own department.
Short answers
Do I need experience in the industry?
It depends on the role: the requirements are in the ad. The product itself, we teach you.
Where would I be working?
At our site in Rimini, unless the ad says otherwise.
How does starting out work?
Initial training and someone alongside you, until you can work on your own.
What does it pay?
Where a figure is published, you’ll find it in the ad. Either way, the contract follows the Italian national collective agreement (CCNL).
What’s the hiring process?
You send us your CV. If the profile fits we call you for a first interview, then we meet in person at our site.
I can’t find the role I’m looking for.
Send a speculative application: we read them all and keep them on file.
Customer service clerk
Send us your CV and a couple of lines about yourself. We reply to every application that fits the profile.